Business Strategy & Leadership: Consulting, Training, and Coaching
“Whoever desires to lead must first serve” — Matthew 20:26
There is significant buzz surrounds ITIL v5 this week as the industry evaluates and adopts a shift in service management priorities. This evolution reflects a trend developing for over a decade within the most sophisticated technology organizations. Incident management no longer centers solely on the narrow metrics of response speed or ticket throughput. It is…
Tool sprawl is a silent killer most executives mistake for procurement overhead. In reality, every redundant SaaS subscription represents a structural failure in your enterprise architecture. When multiple departments purchase competing tools for the same function you are not just wasting money on license fees. You are creating massive data silos and integration debt your…
Imagine your engineering team is running as fast as they can to get around the track while forced to be stay a treadmill. This frustrating stagnation is probably the result of a high Technical Debt Interest Rate (TDIR). TDIR is consuming your capacity before you can touch a new feature. In the Waypoint Methodology we…
Understanding Rolled Throughput Yield. Imagine a high-end automotive factory where every third engine coming off the assembly line has to be completely dismantled and rebuilt because of a single loose bolt. Management might accept a total “output” of one hundred engines at the end of the day. But they are choosing to ignore the staggering…
The Measurement Paradox: High Maturity vs. Low Financial Performance Many organizations claim success while experiencing systematic failure because enterprise architecture quality metrics do not encompass economic meaning. Abdallah et al. (2023) revealed most architectural measurement solutions proposed are based on opinions rather than empirical validation. These mathematical operations often produce numbers with unknown units and…